Delivery & Returns Policy

This Delivery & Returns Policy applies to all orders placed on the Maison El Nabil website.

Discretionary Application of Policy

All delivery, return, replacement, and refund requests are reviewed strictly on a case-by-case basis. Submitting a request does not guarantee approval.

Maison El Nabil reserves the right to accept or refuse any request based on the circumstances, product condition, supporting evidence provided, and compliance with this policy.

1. Delivery Information

Shipping Coverage

Maison El Nabil delivers in Europe, Swiss and UK.

Shipping Origin

Orders are shipped from many facilities, in order to facilitate the shipment.

Delivery Timeframes

Estimated delivery times (business days) are as follows:

• France: 2–5 business days
• European Union: 2–5 business days
• United Kingdom: 2–10 business days

Delivery times are indicative only and may vary due to customs procedures, carrier delays, or external factors beyond our control.

Shipping Costs

• Shipping fees are calculated at checkout.
• No free shipping threshold applies.

Customs Duties & Taxes

Customs duties, import taxes, or additional charges are not included and remain the sole responsibility of the customer.

2. Order Processing

• Orders are processed within 24–48 business hours.
• Orders are not processed or shipped on weekends or public holidays.
• Processing times may be extended during peak periods.

3. Tracking & Delivery Issues

Tracking

Tracking information is provided when offered by the carrier, depending on the destination.

Delivery Responsibility

• Delays: Managed jointly by Maison El Nabil and the carrier partner.
• Lost Packages: Investigated in collaboration with the carrier partner.
• Incorrect Address: Maison El Nabil is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.

4. Returns Policy

Returns Acceptance

Returns are not automatically accepted.
Returns are only considered in the following cases:

• The product is damaged upon arrival
• The product received is incorrect

All return requests must be validated in writing by Maison El Nabil customer service before any return is sent. Unauthorized returns will be refused.

Return Window

Issues must be reported within 14 days of delivery.

Product Condition

Returned items must:

• Be unopened and unused
• Be in original packaging

For hygiene and safety reasons, opened perfumes are strictly non-returnable.

Return Shipping Costs

Return shipping arrangements are determined case-by-case.
Customers will receive specific instructions from our customer service team once the request has been reviewed.
Decisions regarding return shipping are final once communicated.

5. Refunds

• Refunds are issued to the original payment method only
• Refunds are processed within one month after receipt and inspection of the returned item
• Original shipping fees are refunded only in cases of damaged products

Refund timelines are indicative and may vary depending on payment provider or banking processes. Maison El Nabil cannot be held responsible for delays caused by third-party providers.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Opened perfumes
• Gift cards
• Promotional or discounted items
• Personalized items

7. Damaged or Incorrect Items

Any issue must be reported within 48 hours of delivery. Customers must provide clear photos or videos showing the damage or incorrect item.

Depending on the situation and customer preference, a replacement or refund may be offered at the discretion of Maison El Nabil.

8. Final Decision

In all cases, the final decision regarding delivery claims, returns, replacements, or refunds rests solely with Maison El Nabil.

By placing an order on our website, the customer acknowledges and agrees to this Delivery & Returns Policy in full.

9. Customer Support

For any delivery or return inquiries, please contact:

Email: support@maisonelnabil.com

Our customer service team will respond as soon as possible.

10. Company Information

Maison El Nabil operates and is registered in France and the United Arab Emirates.